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Switching broadband providers used to mean phone calls, overlapping bills, and unexpected gaps in service. Not anymore.
Our network is supported by the UK Government’s Gigabit Voucher Scheme – meaning eligible homes can be connected at no upfront installation cost. For a limited time only.
Blazing speeds for the whole household — streaming, gaming, working from home, all at once.
Upload as fast as you download. No more laggy video calls or slow file uploads.
The UK’s copper network is being switched off in 2027. Full fibre keeps you ready, today.
Manage your whole home network from an app — parental controls, device priority and more.
Seamless 4K streaming, smooth online gaming and crystal-clear video calls, every time.
Dedicated full fibre network built specifically for you.
Switching to Fibre Nova is straightforward. Enter your postcode on our site to confirm full fibre availability at your address, choose the package that suits your household, and complete your order online or with our UK-based team. We’ll handle the rest – confirming your install date, coordinating the switch, and arranging an engineer visit to get you connected. Most of the process is managed in the background, so there’s very little for you to do beyond picking a package and being home for the install.
In most cases, downtime is minimal. Because Fibre Nova installs full fibre as a fresh connection – separate to your existing copper or part-fibre service – your current broadband typically stays live until the new line is activated. There may be a short gap on install day while the engineer completes the setup, but for most homes it’s a matter of hours, not days. We’ll give you a clear timeline upfront so you can plan around it, and our 24/7 UK-based support is on hand if you need help during the switch.
In most cases, no – when you switch to Fibre Nova, we’ll handle the notification to your previous provider as part of the One Touch Switch process, the UK-wide system designed to make switching simpler. You don’t need to make separate cancellation calls or coordinate end dates yourself. If you’re mid-contract, it’s worth checking your existing terms for any early exit fees, but the switch itself is managed for you. Our team will walk you through anything specific to your situation when you sign up.
Yes. Full fibre uses different infrastructure to older broadband, so your existing router won’t work on the Fibre Nova network. We’ll provide a Fibre Nova router as part of your package, fitted by our local engineers during your install visit. The router stays with you for the duration of your contract – no extra fees, no surprise charges. Once it’s set up, you’ll be connected to our full fibre network and ready to go, with the same Wi-Fi network name and password convenience you’d expect from any modern setup
From the day you place your order, most switches to Fibre Nova are completed within two to three weeks – though this can vary depending on engineer availability and the work needed at your property. We’ll confirm your install date when you sign up, and keep you updated through the lead-up. The install visit itself typically takes one to two hours, and you’ll be live on our full fibre network the same day. If you need a faster turnaround or have a specific deadline, our UK-based team can talk through the options.
On install day, a Fibre Nova engineer will arrive at the time slot you’ve booked to fit your full fibre connection. This usually involves running a fibre cable into your home, fitting a small connection point near your existing setup, and installing your Fibre Nova router. The engineer will test the connection, walk you through the setup, and answer any questions before leaving. Most installs take one to two hours. Once it’s done, you’re live on our full fibre network – and any future support is handled by our 24/7 UK-based team.
Get faster, more dependable full fibre broadband and take the next step toward better home or business connectivity.
Switching broadband providers used to mean phone calls, overlapping bills, and unexpected gaps in service. Not anymore.
Our network is supported by the UK Government’s Gigabit Voucher Scheme – meaning eligible homes can be connected at no upfront installation cost. For a limited time only.
Blazing speeds for the whole household – streaming, gaming, working from home, all at once.
Upload as fast as you download. No more laggy video calls or slow file uploads.
The UK’s copper network is being switched off in 2027. Full fibre keeps you ready, today.
Manage your whole home network from an app – parental controls, device priority and more.
Seamless 4K streaming, smooth online gaming and crystal-clear video calls, every time.
Switching to Fibre Nova is straightforward. Enter your postcode on our site to confirm full fibre availability at your address, choose the package that suits your household, and complete your order online or with our UK-based team. We’ll handle the rest – confirming your install date, coordinating the switch, and arranging an engineer visit to get you connected. Most of the process is managed in the background, so there’s very little for you to do beyond picking a package and being home for the install.
In most cases, downtime is minimal. Because Fibre Nova installs full fibre as a fresh connection – separate to your existing copper or part-fibre service – your current broadband typically stays live until the new line is activated. There may be a short gap on install day while the engineer completes the setup, but for most homes it’s a matter of hours, not days. We’ll give you a clear timeline upfront so you can plan around it, and our 24/7 UK-based support is on hand if you need help during the switch.
In most cases, no – when you switch to Fibre Nova, we’ll handle the notification to your previous provider as part of the One Touch Switch process, the UK-wide system designed to make switching simpler. You don’t need to make separate cancellation calls or coordinate end dates yourself. If you’re mid-contract, it’s worth checking your existing terms for any early exit fees, but the switch itself is managed for you. Our team will walk you through anything specific to your situation when you sign up.
Yes. Full fibre uses different infrastructure to older broadband, so your existing router won’t work on the Fibre Nova network. We’ll provide a Fibre Nova router as part of your package, fitted by our local engineers during your install visit. The router stays with you for the duration of your contract – no extra fees, no surprise charges. Once it’s set up, you’ll be connected to our full fibre network and ready to go, with the same Wi-Fi network name and password convenience you’d expect from any modern setup
From the day you place your order, most switches to Fibre Nova are completed within two to three weeks – though this can vary depending on engineer availability and the work needed at your property. We’ll confirm your install date when you sign up, and keep you updated through the lead-up. The install visit itself typically takes one to two hours, and you’ll be live on our full fibre network the same day. If you need a faster turnaround or have a specific deadline, our UK-based team can talk through the options.
On install day, a Fibre Nova engineer will arrive at the time slot you’ve booked to fit your full fibre connection. This usually involves running a fibre cable into your home, fitting a small connection point near your existing setup, and installing your Fibre Nova router. The engineer will test the connection, walk you through the setup, and answer any questions before leaving. Most installs take one to two hours. Once it’s done, you’re live on our full fibre network – and any future support is handled by our 24/7 UK-based team.
Get faster, more dependable full fibre broadband and take the next step toward better home or business connectivity.
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