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Most broadband providers do one of those three things. We do all three – and that’s why our customers stay.
We deliver fast, dependable speeds to homes and businesses across the country, with fixed pricing for the length of your contract and UK-based support that’s there 24/7.
No mid-contract price hikes. No script-reading call centres. No promises we can’t keep.
Just full fibre broadband, the way it should have been from the get-go.
We do things differently. Fibre Nova identifies specific communities where full fibre is most needed and most deliverable. We partner with specialist network builders, work with local engineers who know the area, and make decisions fast.
We’re rated Excellent on Trustpilot with a 4.6 score. But the rating isn’t the interesting bit – it’s what people actually say.
“Rang customer services and spoke to a very helpful and knowledgeable guy Chris. Answered all my questions I had and was very polite and professional. Fibre Nova, I highly recommend them. Can’t wait for my installation.”
Dawn Kelly
“An all round positive experience!
I must admit I was a little dubious about someone other than Openreach installing fibre to the property initially but I’m so glad I didn’t let that unfounded worry get in the way.
Mark Cheshire
“I ordered full fibre broadband for my business and couldn’t be happier with the service. The installation was seamless, and the team kept me updated throughout the process. Highly recommend!”
Dylan
A lot of providers — including some of the bigger altnet names — don’t actually own the fibre running into your home. They lease it from someone else, slap their branding on it, and pass the bill on to you. When something goes wrong, they’re on the phone to the network owner, who’s on the phone to a contractor, who’s on the phone to an engineer who might get to it next Tuesday.
We don’t work like that.
We build our own networks, in the communities we serve, with engineers who live nearby. We own the infrastructure. We manage it. We support it. From the moment fibre goes into the ground to the moment you ring us with a question, it’s the same company — ours — at every step.
When something breaks, we fix it. No three-way calls. No “we’ve raised a ticket with the network provider.” No “the Openreach engineer is booked for the 14th.” Our network, our engineers, our problem to solve.
Decisions happen quickly. No four layers of corporate approval. If a street needs an extra splice point, or a customer needs a same-day visit, the people who can say yes are the people answering the phone.
The infrastructure is modern. Full fibre to the premises (FTTP), built from scratch in 2025, not copper from 1987 with a fresh coat of paint and a marketing budget.
You can actually reach us. UK-based support, 24/7. Not a chatbot. Not a queue with hold music recorded in 2003. A person.
Most people assume switching broadband is a nightmare. It’s not. At least, not with us.
Yes. Full fibre to the premises means a dedicated fibre connection directly to your home or business — not shared copper dressed up in a marketing brochure. It’s stable, modern infrastructure. And if something ever goes wrong, you’ll reach a real person who can actually help, not a bot that tells you to restart your router.
The short version: focus and honesty. BT manages millions of customers across an enormous national network. We focus on specific communities, which means faster rollout decisions, more human support, and pricing that doesn’t climb every April. We also don’t use inflation as an excuse to charge you more mid-contract.
No. The price you sign up for is the price you pay. Full stop. No CPI+3.9% letters in March. No “industry adjustment” increases. No small print that lets us charge you more for no reason. What it says on the tin is what you pay.
Much less than people expect. You check availability, pick a package, book an install, and we handle the transition. You don’t need to wrestle with your current provider — we’ll guide you through what needs to happen and make sure there’s no gap in service.
Yes, properly. We offer business broadband and leased line solutions for businesses of all sizes. Dedicated speeds, fixed pricing, UK-based support from people who understand that downtime isn’t just inconvenient — it’s expensive.
We’re rolling out across the UK, focused on specific communities where full fibre is most needed. Best way to check is to enter your postcode in the availability checker — takes thirty seconds. If we’re not live in your area yet, you can register your interest and we’ll let you know when we are. We’re not going to spam you.
Three packages: 200 Mbps for everyday households, 500 Mbps for busy homes with multiple people and devices all wanting their share, and 900 Mbps if you want everything to be genuinely fast, all the time. All packages are full fibre, so those speeds are consistent — not just theoretical maximums that appear once and are never seen again.
For most homes and businesses, yes. Full fibre delivers faster speeds, more consistent performance, and greater reliability than the copper or mixed-infrastructure connections most people are still on. As more devices, more video calls, and more cloud-based everything become the norm, a connection that can handle it all without wobbling is less of a luxury and more of a basic requirement.
Get faster, more dependable full fibre broadband in Hooton and take the next step toward better home or business connectivity.
sales@fibrenova.co.uk
0333 880 4020
101 Old Hall Street, Liverpool, L3 9BP
