Fibre Nova Refer and Earn: Terms and Conditions

  •  Who can refer. The scheme is open to existing Fibre Nova residential customers whose account is active and up to date with payments.
  • Who can be referred. The referred person must be a new customer at an address where Fibre Nova service is available. They must not have held a Fibre Nova account in the past 12 months. You can’t refer yourself or someone at your own address.
  • How to qualify. The referred customer must sign up using the referrer’s unique referral link or code. Their service must then be installed and live.
  • The reward. Once the referred customer’s service is live, both the referrer and the referred customer will receive £50 bill credit. The credit will be applied to each account within 30 days and will show on a following bill.
  • Bill credit only. The reward is bill credit. It has no cash value, can’t be exchanged or transferred, and can only be used against Fibre Nova charges. Any unused credit is lost if the account is closed.
  • Cancellations. If the referred customer cancels within the 30-day money-back period, neither party will receive the reward. Any credit already applied may be removed.
  • Limits. Each customer can earn credit for up to 10 successful referrals per calendar year.
  • Misuse. Fibre Nova may withhold or remove credit where the scheme has been misused, for example through fake or duplicate accounts.
  • Changes. Fibre Nova may change or end the scheme at any time. Referrals made before a change will be honoured under the terms in place at the time.
  • Promoter. Fibre Nova Ltd, 101 Old Hall Street, Liverpool, L3 9BP.
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